RMLS™ Rules Roundup for May-September 2018

RMLS™ Rules Roundup for May-September 2018

The RMLS™ Rules and Regulations Committee has requested that reports about the number of formal violations, the type of violations, and the results get shared periodically with subscribers. Read “If a RMLS™ Rule is Broken, What Happens?” for a deeper explanation.

The RMLS™ Rules and Regulations Committee reviews all formal complaints which allege a violation of the RMLS™ Rules and Regulations. The committee has the power to impose sanctions.

Violations in May through September 2018

During the period from May through September of 2018 there was one new violation submitted which resulted in a fine of $250. There was also one violation submitted that resulted in no fine being levied. The cited violations were as follows:

Section 5.1.S. Marketing of Listing Prior to RMLS™ Publication
• Marketing a listing prior to publication in RMLSweb

Section 5.1.G. Sold or Leased
• Sold status change input over 144 hours.

Over the same period staff also responded to 2,217 phone calls and reviewed 202,255 listings for inaccurate data. Combined with the Report Issue button and email sent directly to rules@rmls.com the Data Accuracy Department was able to help subscribers make 7,380 corrections to listings in order to ensure that RMLS™ subscribers have the most accurate data. The top corrections that our team made were for personal promotion, missing owner name, and incorrect first photo.

RMLS™ Rules Roundup for May-September 2018

Dual-ing Logins, Annual Survey: Ask Technical Terry

Ask Technical Terry is a series RMLS™ aims to offer once a month. RMLS™ subscribers will drive the content—submit any question about RMLS™ to Technical Terry in the comments or by emailing communications@rmls.com. Don’t be shy—we won’t identify you by name.

 

Dear Ask Technical Terry:

I’m confused! I’m a dual licensed REALTOR® and since the RMLSweb facelift how I log in has changed. Can you please explain in layman’s terms how the process works? What is the best way to access my two unique accounts on RMLSweb?

Login-challenged Loretta

Hi Loretta:

Of course! The RMLS™ Help Desk has told me that our recent changes to RMLSweb have created some uncertainty among subscribers so let me demystify the new process.

There are three basic scenarios that come in to play when logging in to RMLSweb.

Once you are logged in to RMLSweb with either of your options, you can change to the other login (state) by clicking on the Help menu and choosing “Switch License,” as seen below.

If you need to set or change either password for RMLSweb just log in to the account in question, then go to User Preferences/My Account Information to edit.

 

Dear ATT:

Over the past few weeks I’ve been getting emails from RMLS™ about some survey. It seems like I’ve gotten one for the last few years since I joined RMLS™. Why do you keep sending me these?

Demotivated Dana

Dear DD:

Indeed! RMLS™ conducts one big survey per year of all RMLS™ subscribers—the RMLS™ Subscriber Satisfaction Survey—usually in September. We aim to hear from 20% of you, which is a pretty big response rate—but that’s because the survey is pretty important to RMLS™.

You may have read about how the enhancements process works. It is a process, and the Subscriber Satisfaction Survey is a large part of that. We are asking our members to give us feedback about specific projects that RMLS™ may be undertaking in the next calendar year, but we also use the opportunity to get feedback about nearly every aspect of RMLS™.

Every single comment collected in the survey is read by a RMLS™ staff member. The data is also used in aggregate by the RMLS™ Board of Directors to steer the ship, so to speak. Even so, if you’re reluctant to take the survey anymore because RMLS™ just won’t add “Clown Car Parking” to the Advanced Search options (even though you’ve suggested it 27 times!), keep in mind that you may be the only person requesting that particular change.

Why do we keep sending you emails about taking the survey, then? We really do want to hear from you! Our response rate has also been a little low so far and we’re aiming for that 20% before we close things up for the year.

ATT

PS: If that doesn’t convince you, perhaps this will!