![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by RMLS Communication Department | Mar 31, 2015 | RMLS News, RMLSweb
MLS Insight is a series about how things work at RMLS™.
At their annual leadership retreat last month, the RMLS™ Board of Directors reviewed a list of potential projects and prioritized those they believe will have the best benefit for RMLS™ subscribers in 2015. Following is a brief description of the three projects that will get the attention of our software development team this year, following their completion of their work on reverse prospecting and the forms changes approved in 2014.
RMLSweb Menu Bar: This project will update the blue menu bar on RMLSweb so it always appears at the top of the screen. No matter what page you are on across the website, the menu will be locked and visible, so that you will not need to scroll up to go to a new location.
Prospecting Improvements: This project will include a variety of improvements to prospecting on RMLSweb, including the following examples:
• Options to refine the frequency of the auto-email to your clients, including days of the week and month as well as the number of times per day;
• Copying an existing profile (as a template) and creating a prospect from Advanced MLS search;
• Performing a reverse prospect search in Listing Load and CMA;
• Setting a minimum price change amount that will trigger a notification message to clients; and
• Customizing the subject line in prospect emails.
View Count Enhancements: This project will allow the listing agent to automatically schedule and email the Listing View Counts report to their seller. The plan is also to enhance functionality by allowing searching view counts by date range. Other goals include investigating the possibility of adding additional data to the reports, such as SentriLock showings and the number of active prospects that match the property.
The next post will focus on Data Distribution services at RMLS™. If you have any questions you would like to have answered, I encourage you to post a comment.
![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by Heather Andrews | Feb 12, 2015 | Events, RMLS News
WANTED: Pending or Sold
The RMLS™ Spring Education Summit and Trade Fair will be held on Thursday, March 19, 2015, from 8:30am-4:30pm at the World Forestry Center in Portland.
FREE CE hours are available for both Oregon and Washington REALTORS®, but classes are filling quickly. Register ASAP to ensure a seat.
Plan your day:
• View a complete schedule of classes
• Read class description and instructor bios
Sprinkled throughout the World Forestry Center campus, trade fair exhibitors will be on hand to offer the best in services, technology, and tools for your business needs. Subscribers are encouraged to bring business cards for easy entry into door prize drawings.
Thanks to our generous sponsors!
DIAMOND
PLATINUM
SILVER
![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by RMLS Communication Department | Feb 12, 2015 | Events, RMLS News
WANTED: Pending or Sold
The RMLS™ Spring Education Summit and Trade Fair will be held on Thursday, March 19, 2015, from 8:30am-4:30pm at the World Forestry Center in Portland.
FREE CE hours are available for both Oregon and Washington REALTORS®, but classes are filling quickly. Register ASAP to ensure a seat.
Plan your day:
• View a complete schedule of classes
• Read class description and instructor bios
Sprinkled throughout the World Forestry Center campus, trade fair exhibitors will be on hand to offer the best in services, technology, and tools for your business needs. Subscribers are encouraged to bring business cards for easy entry into door prize drawings.
Thanks to our generous sponsors!
DIAMOND
PLATINUM
SILVER
![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by Heather Andrews | Feb 12, 2015 | Events, RMLS News
WANTED: Pending or Sold
The RMLS™ Spring Education Summit and Trade Fair will be held on Thursday, March 19, 2015, from 8:30am-4:30pm at the World Forestry Center in Portland.
FREE CE hours are available for both Oregon and Washington REALTORS®, but classes are filling quickly. Register ASAP to ensure a seat.
Plan your day:
• View a complete schedule of classes
• Read class description and instructor bios
Sprinkled throughout the World Forestry Center campus, trade fair exhibitors will be on hand to offer the best in services, technology, and tools for your business needs. Subscribers are encouraged to bring business cards for easy entry into door prize drawings.
Thanks to our generous sponsors!
DIAMOND
PLATINUM
SILVER
![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by Gail Hare | Dec 30, 2014 | RMLS News
The stellar RMLS™ Help Desk staff: Joanne Fulgaro, Ryan Jacobsen, and Serena Kendrick.
This post is part of MLS Insight, a series about how things work at RMLS™.
The RMLS™ Help Desk receives the highest scores of any department at RMLS™ on our annual Subscriber Satisfaction Survey. For the last three years running, they have garnered a 4 out of 5, or “Very Satisfied.” What makes the Help Desk tick?
To help answer that question I asked for the call log for a single day. That day turned out to be Monday, December 15, 2014. As it happened, Monday, December 15th turned out to be an average day at the call center. Eighty calls were received. In the twelve months ending in November, there were just about 23,000 calls. The Help Desk is on duty 5-1/2 days a week, so the average number of calls per day is roughly 80.4 calls.
Calls on Monday, December 15th came from subscribers in offices located in 21 different cities and towns in Oregon and Washington. Everett, Washington, was the northernmost and Joseph, Oregon, the most easterly. Port Orford was both the most southern and most western location of a call received that day. Incidentally, Port Orford has the distinction of being the westernmost incorporated place in the lower 48 states. The highest number of calls came predictably from Portland at 27, followed by Vancouver, Washington, and Lake Oswego, Oregon, at ten each.
Almost three fourths of the calls—58—came from subscribers. Fourteen participant brokers, four appraisers, and three personal assistants called. One call was received from a non-member in central Oregon, looking for information about joining RMLS™.
The Help Desk technicians were able to resolve all but one of the 80 calls that same day. One call concerning a browser problem was carried over for resolution the next day. In that case, a session for the technician to use a remote desktop was scheduled the following day to delve further into the problem.
More than eighty percent of those 80 calls received on December 15th were handled by the Help Desk technicians. Most of the other 15 callers were referred to internal RMLS™ resources, primarily the Accounting, Membership, and Data Accuracy staff. In only three cases were subscribers redirected to other entities. On this day those were AOL, RPR, and SentriLock.
Fifty-four of the calls were about some functionality in RMLSweb, including 20 calls about password issues and 16 about Listing Load. These two areas are consistently at the top of the call topics list. Other RMLSweb questions concerned searching of various kinds (4), report printing (3), inventory (2), and tax ID (2), leaving seven other unique RMLSweb questions. Other areas our answer folks provided help in were SentriLock (9), membership (6), Data Accuracy (4), and training classes (2). There were five calls about other topics such as transaction forms, RPR and IDX.
It was a full day of questions and answers at the Help Desk on Monday, December 15th, just like it is on most days. Thank you, Help Desk!
Next time we will talk about disaster recovery/business continuance planning at RMLS™. If you have any questions you would like to have answered, I encourage you to post a comment to this blog post.
![MLS Insight: RMLSweb Development Projects on Tap for 2015]()
by RMLS Communication Department | Dec 30, 2014 | RMLS News
The stellar RMLS™ Help Desk staff: Joanne Fulgaro, Ryan Jacobsen, and Serena Kendrick.
This post is part of MLS Insight, a series about how things work at RMLS™.
The RMLS™ Help Desk receives the highest scores of any department at RMLS™ on our annual Subscriber Satisfaction Survey. For the last three years running, they have garnered a 4 out of 5, or “Very Satisfied.” What makes the Help Desk tick?
To help answer that question I asked for the call log for a single day. That day turned out to be Monday, December 15, 2014. As it happened, Monday, December 15th turned out to be an average day at the call center. Eighty calls were received. In the twelve months ending in November, there were just about 23,000 calls. The Help Desk is on duty 5-1/2 days a week, so the average number of calls per day is roughly 80.4 calls.
Calls on Monday, December 15th came from subscribers in offices located in 21 different cities and towns in Oregon and Washington. Everett, Washington, was the northernmost and Joseph, Oregon, the most easterly. Port Orford was both the most southern and most western location of a call received that day. Incidentally, Port Orford has the distinction of being the westernmost incorporated place in the lower 48 states. The highest number of calls came predictably from Portland at 27, followed by Vancouver, Washington, and Lake Oswego, Oregon, at ten each.
Almost three fourths of the calls—58—came from subscribers. Fourteen participant brokers, four appraisers, and three personal assistants called. One call was received from a non-member in central Oregon, looking for information about joining RMLS™.
The Help Desk technicians were able to resolve all but one of the 80 calls that same day. One call concerning a browser problem was carried over for resolution the next day. In that case, a session for the technician to use a remote desktop was scheduled the following day to delve further into the problem.
More than eighty percent of those 80 calls received on December 15th were handled by the Help Desk technicians. Most of the other 15 callers were referred to internal RMLS™ resources, primarily the Accounting, Membership, and Data Accuracy staff. In only three cases were subscribers redirected to other entities. On this day those were AOL, RPR, and SentriLock.
Fifty-four of the calls were about some functionality in RMLSweb, including 20 calls about password issues and 16 about Listing Load. These two areas are consistently at the top of the call topics list. Other RMLSweb questions concerned searching of various kinds (4), report printing (3), inventory (2), and tax ID (2), leaving seven other unique RMLSweb questions. Other areas our answer folks provided help in were SentriLock (9), membership (6), Data Accuracy (4), and training classes (2). There were five calls about other topics such as transaction forms, RPR and IDX.
It was a full day of questions and answers at the Help Desk on Monday, December 15th, just like it is on most days. Thank you, Help Desk!
Next time we will talk about disaster recovery/business continuance planning at RMLS™. If you have any questions you would like to have answered, I encourage you to post a comment to this blog post.
