by RMLS Communication Department | Dec 14, 2012 | RMLS News, RMLSweb
This week, we conclude our series featuring subscriber feedback gleaned from fall’s Subscriber Satisfaction Survey. (Check out our earlier posts: How Are We Doing?, How Do You Interface with RMLS™?, and How Do You Get Trained?)
RMLS™ strives to provide great value. In fact, our trainers find that many subscribers aren’t fully aware of the breadth of features available on RMLSweb. Lead trainer Gerry Chasse explains:
One principal broker I recently met put it succinctly: “most agent brokers log on to RMLSweb to learn the few functions they need to gather information for a client, never discovering the multitude of other useful tools this website provides.”
Our Subscriber Relations Representatives, Trainers, and Help Desk personnel repeatedly mention surprised reactions from subscribers, who exclaim “wow!” and “I didn’t know you could do that—is that something new?” when one or several of these tools provide a quick, informative, and efficient solution to a long-standing problem or question. Subscribers who continually examine the various parts of the website and educate themselves about the latest upgrades or changes are those who have the market advantage.
If you’d like to find out more about the capabilities of RMLSweb, check out offerings on the RMLS™ training calendar.
On to the survey…
How would you rate the overall value of the services you receive from RMLS™?
Overall, RMLS™ subscribers rated us a 3.9. Interestingly, the number of 3 and 5 ratings were tied at 738, and there was a strong amount of 4s (525).
Subscriber comments:
• “Without RMLS™ I could not do my job! Plain and simple.”
• “Nothing is perfect! And for the most part this is very good, in my opinion.”
• “I appreciate the Open House hours that you have. The one time that I signed up for a three hour class and I was to only one that showed up. I received personal one-on-one training and learned a great deal. She could have cancelled the class, but did not and that brought my attention to how grateful I am to have the RMLS. Keep up the good job!” [Ed. Note: Open House hours are at our Portland office each Friday from 10am-Noon.]
• “Thank you…I know pleasing all of us is not easy.”
• “My biggest complaint is RLMS not staying current with technology. There are lots of brokers using Apple products and smartphones with bluetooth. It’s time to address compatibility issues with Apple and switch to bluetooth lockboxes.”
• “I find the other websites to be more user friendly and have much higher profiles in search engines than RMLS. I’d like to see it be a marketing tool to advertise to clients as opposed to just an information exchange between agents with the funky rmls.com site for our clients.”
• “I practiced real estate in California and the dues you charge are a fraction of what it costs to be part of the MLS there.”
• “I appreciate the fact that RMLS™ keeps trying to improve. As I mentioned above, I
am personally looking for things which work well, not more things.”
• “I wish all the other mls organizations would consolidate with RMLS, which the
the best of the lot.”
• “The RMLS website has to be Mac friendly, period, it must work with Safari.”
• “PEACE 2 U.”
That’s it for this series. RMLS™ staff has been scrutinizing the results—subscriber feedback will be used by the RMLS™ Board of Directors to determine what projects we take on over the next year. Survey feedback impacts our work around the office every day. We sincerely hope you’ve enjoyed reading results from the 2012 Subscriber Satisfaction Survey!
by Heather Andrews | Dec 14, 2012 | RMLS News, RMLSweb
This week, we conclude our series featuring subscriber feedback gleaned from fall’s Subscriber Satisfaction Survey. (Check out our earlier posts: How Are We Doing?, How Do You Interface with RMLS™?, and How Do You Get Trained?)
RMLS™ strives to provide great value. In fact, our trainers find that many subscribers aren’t fully aware of the breadth of features available on RMLSweb. Lead trainer Gerry Chasse explains:
One principal broker I recently met put it succinctly: “most agent brokers log on to RMLSweb to learn the few functions they need to gather information for a client, never discovering the multitude of other useful tools this website provides.”
Our Subscriber Relations Representatives, Trainers, and Help Desk personnel repeatedly mention surprised reactions from subscribers, who exclaim “wow!” and “I didn’t know you could do that—is that something new?” when one or several of these tools provide a quick, informative, and efficient solution to a long-standing problem or question. Subscribers who continually examine the various parts of the website and educate themselves about the latest upgrades or changes are those who have the market advantage.
If you’d like to find out more about the capabilities of RMLSweb, check out offerings on the RMLS™ training calendar.
On to the survey…
How would you rate the overall value of the services you receive from RMLS™?
Overall, RMLS™ subscribers rated us a 3.9. Interestingly, the number of 3 and 5 ratings were tied at 738, and there was a strong amount of 4s (525).
Subscriber comments:
• “Without RMLS™ I could not do my job! Plain and simple.”
• “Nothing is perfect! And for the most part this is very good, in my opinion.”
• “I appreciate the Open House hours that you have. The one time that I signed up for a three hour class and I was to only one that showed up. I received personal one-on-one training and learned a great deal. She could have cancelled the class, but did not and that brought my attention to how grateful I am to have the RMLS. Keep up the good job!” [Ed. Note: Open House hours are at our Portland office each Friday from 10am-Noon.]
• “Thank you…I know pleasing all of us is not easy.”
• “My biggest complaint is RLMS not staying current with technology. There are lots of brokers using Apple products and smartphones with bluetooth. It’s time to address compatibility issues with Apple and switch to bluetooth lockboxes.”
• “I find the other websites to be more user friendly and have much higher profiles in search engines than RMLS. I’d like to see it be a marketing tool to advertise to clients as opposed to just an information exchange between agents with the funky rmls.com site for our clients.”
• “I practiced real estate in California and the dues you charge are a fraction of what it costs to be part of the MLS there.”
• “I appreciate the fact that RMLS™ keeps trying to improve. As I mentioned above, I
am personally looking for things which work well, not more things.”
• “I wish all the other mls organizations would consolidate with RMLS, which the
the best of the lot.”
• “The RMLS website has to be Mac friendly, period, it must work with Safari.”
• “PEACE 2 U.”
That’s it for this series. RMLS™ staff has been scrutinizing the results—subscriber feedback will be used by the RMLS™ Board of Directors to determine what projects we take on over the next year. Survey feedback impacts our work around the office every day. We sincerely hope you’ve enjoyed reading results from the 2012 Subscriber Satisfaction Survey!
by Heather Andrews | Dec 14, 2012 | RMLS News, RMLSweb
This week, we conclude our series featuring subscriber feedback gleaned from fall’s Subscriber Satisfaction Survey. (Check out our earlier posts: How Are We Doing?, How Do You Interface with RMLS™?, and How Do You Get Trained?)
RMLS™ strives to provide great value. In fact, our trainers find that many subscribers aren’t fully aware of the breadth of features available on RMLSweb. Lead trainer Gerry Chasse explains:
One principal broker I recently met put it succinctly: “most agent brokers log on to RMLSweb to learn the few functions they need to gather information for a client, never discovering the multitude of other useful tools this website provides.”
Our Subscriber Relations Representatives, Trainers, and Help Desk personnel repeatedly mention surprised reactions from subscribers, who exclaim “wow!” and “I didn’t know you could do that—is that something new?” when one or several of these tools provide a quick, informative, and efficient solution to a long-standing problem or question. Subscribers who continually examine the various parts of the website and educate themselves about the latest upgrades or changes are those who have the market advantage.
If you’d like to find out more about the capabilities of RMLSweb, check out offerings on the RMLS™ training calendar.
On to the survey…
How would you rate the overall value of the services you receive from RMLS™?
Overall, RMLS™ subscribers rated us a 3.9. Interestingly, the number of 3 and 5 ratings were tied at 738, and there was a strong amount of 4s (525).
Subscriber comments:
• “Without RMLS™ I could not do my job! Plain and simple.”
• “Nothing is perfect! And for the most part this is very good, in my opinion.”
• “I appreciate the Open House hours that you have. The one time that I signed up for a three hour class and I was to only one that showed up. I received personal one-on-one training and learned a great deal. She could have cancelled the class, but did not and that brought my attention to how grateful I am to have the RMLS. Keep up the good job!” [Ed. Note: Open House hours are at our Portland office each Friday from 10am-Noon.]
• “Thank you…I know pleasing all of us is not easy.”
• “My biggest complaint is RLMS not staying current with technology. There are lots of brokers using Apple products and smartphones with bluetooth. It’s time to address compatibility issues with Apple and switch to bluetooth lockboxes.”
• “I find the other websites to be more user friendly and have much higher profiles in search engines than RMLS. I’d like to see it be a marketing tool to advertise to clients as opposed to just an information exchange between agents with the funky rmls.com site for our clients.”
• “I practiced real estate in California and the dues you charge are a fraction of what it costs to be part of the MLS there.”
• “I appreciate the fact that RMLS™ keeps trying to improve. As I mentioned above, I
am personally looking for things which work well, not more things.”
• “I wish all the other mls organizations would consolidate with RMLS, which the
the best of the lot.”
• “The RMLS website has to be Mac friendly, period, it must work with Safari.”
• “PEACE 2 U.”
That’s it for this series. RMLS™ staff has been scrutinizing the results—subscriber feedback will be used by the RMLS™ Board of Directors to determine what projects we take on over the next year. Survey feedback impacts our work around the office every day. We sincerely hope you’ve enjoyed reading results from the 2012 Subscriber Satisfaction Survey!
![How Do You Get Trained? Subscriber Satisfaction Survey Results]()
by Heather Andrews | Nov 30, 2012 | RMLS News, RMLSweb
This week, RMLS™ continues featuring subscriber feedback gleaned from our Subscriber Satisfaction Survey. (Check out our earlier posts: How Are We Doing? and How Do You Interface with RMLS™?)
If you discover something in RMLSweb that you’d like to learn more about, our trainers are ready to help. In addition to holding classes at RMLS™ offices around the region, our trainers regularly hold webinars, or we can come to you!
How did you receive training from RMLS™ in the past year?
Nearly one-third of survey respondents (31.5%) received RMLS™ training at their office. Training via phone came in closely at second (29.1%). Online tutorials came in third (26.9%). Just under a quarter of respondents (20.5%) have taken a class at an RMLS™ office.
How many times did you receive training from these methods in the last year?
The majority (49.8%) of respondents said they had accessed RMLS™ training once or twice in the past year. “None” came in second place (26.7%). And believe it or not, 33 people said they’ve used RMLS™ training 11 or more times in the past year!
Overall, were you satisfied with the training you recieved?
Our subscribers rated RMLS™ training a 3.7, just under halfway between “satisfied” and “delighted.”
What other types of training or topics would you like to see RMLS™ offer?
Naturally, answers to this question varied wildly. While RMLS™ may not offer a specific class each month, subscribers should keep an eye on the RMLSweb desktop and this blog. RMLS™ frequently posts training opportunities on the desktop, such as our upcoming Cloud CMA demonstration on December 7th. We also feature interesting classes on the RMLS™ blog once a month.
Subscriber comments:
• “Time-saving features of any kind!”
• “Statistical analysis of MLS data.”
• “Statistics for appraisers, architectural styles, proper listing of living areas, and how to better inform your buyer (and appraisers) for agents and brokers.”
• “Possibly more marketing-type classes to draw in new customers.”
• “Just basic training on things we use all the time and could use more efficiently if we had more training. Like Docusign, Listing Load, Zip Forms, etc.”
• “Continuing education training.” [Ed. note: check the RMLSweb desktop page! We post opportunities frequently.]
• “We had a few classes by the RMLS™ instructor at our office that were very helpful. They reviewed how the website works. I always picked up something new from each of those classes.”
• “I would like to see more in Eugene. I haven’t seen anything yet that makes me want to drive to Portland.”
Our series will wrap up next time with our subscribers’ overall experience with RMLS™.
![How Do You Get Trained? Subscriber Satisfaction Survey Results]()
by Heather Andrews | Nov 21, 2012 | RMLS News, rmls.com, RMLSweb
Starting December 6th, listing agents will be required to upload at least one photo in Listing Load before a new listing can be published on RMLSweb.
Agents working with sellers who wish to omit photographs from their listings will need to indicate that preference on Listing Load. In an in-progress listing, click “Edit” in the Photo field. The Photo Manager will open, then click on “Seller Requires Photo Omission.”
Agents who publish a listing using the “Seller Requires Photo Omission” option will be required to then provide a Photograph Omission Form or equivalent to RMLS™ within 72 hours after the listing is published. If the RMLS™ Rules Department does not receive the form, they will follow up with the listing agent via email. Listings where the seller has omitted a photo will show a “Photo Omitted by Seller” image.
If a listing is published with a photo omission but the seller changes their mind, an agent can still upload photo(s). Navigate to Photo Manager, then click “Cancel Photo Omitted by Seller and Replace Image with First Photo,” as shown below.
As part of this change, RMLS™ will also be phasing out its service of uploading photos emailed to photos@rmls.com.
Photography is crucial in selling properties, and RMLS™ recognizes the need for this data in the publishing process. RMLSweb listings appear on many other websites (including RMLS.com, REALTOR.com, and IDX sites). This change ensures both the photo(s) and data will be available for websites when new listings are published.
View the amended sections of the RMLS™ Rules and Regulations for more information. If you have any questions regarding these changes, contact Help Desk at helpdesk@rmls.com or by phone at (503) 872-8002, or toll free at (877) 256-2169.
