We recently made a change that some of you may have noticed. We have updated the way the Report Issue button works. The reason for this change is that we have recently upgraded our data review and correction processes with a new suite of software called Listing Data Checker. This new software allows us to review listings more efficiently and to notify our subscribers of any corrections that need to be made to keep the data accurate. A part of this new software suite is improved reporting functions for you. The new interface is streamlined and all that is needed is a brief description of the issue that you are alerting us to. That is all. Since the report goes directly into the new software we can match it up to specific issues and send out notices to get the data updated. We are also able to group reports together if we receive multiple notifications for the same listing. This will allow us to track the issues that our subscribers are reporting and make changes to the system as they are needed. Thank you for your patience as we continue to improve the quality of the data you rely on. Remember, all you need to do is give us a brief description of the issue and we will take care of the rest.
Coming
soon to RMLSweb will be the ability
to see and track the listing reports that you send to us using the “Report
Issue” button found on listings within RMLSweb.
We
will be adding a new column in the Back Office dropdown at the top of the
page. The new column will be called
Listing Issue. In the new column will be
up to 4 new options depending on the access level of your account. The new buttons will be:
Reported By Me
This will allow you to see the status of issues
that you have reported.
My violations
This will allow you to see all of the issues
that have been reported on your listings.
If you are the Participant broker for your firm
this will allow you to see all the issues that have been reported for your firm.
Both listing violations and courtesy notices
will be shown here.
My Open Violations
This will allow you to see only the issues that
are currently unresolved
My Notifications
This will allow you to see and read any of the
notifications that were sent to you.
This should list only the notifications on one
of your own listings regardless of your status in the firm.
We recently made a change that some of you may have noticed. We have updated the way the Report Issue button works. The reason for this change is that we have recently upgraded our data review and correction processes with a new suite of software called Listing Data Checker. This new software allows us to review listings more efficiently and to notify our subscribers of any corrections that need to be made to keep the data accurate. A part of this new software suite is improved reporting functions for you. The new interface is streamlined and all that is needed is a brief description of the issue that you are alerting us to. That is all. Since the report goes directly into the new software we can match it up to specific issues and send out notices to get the data updated. We are also able to group reports together if we receive multiple notifications for the same listing. This will allow us to track the issues that our subscribers are reporting and make changes to the system as they are needed. Thank you for your patience as we continue to improve the quality of the data you rely on. Remember, all you need to do is give us a brief description of the issue and we will take care of the rest.
Coming
soon to RMLSweb will be the ability
to see and track the listing reports that you send to us using the “Report
Issue” button found on listings within RMLSweb.
We
will be adding a new column in the Back Office dropdown at the top of the
page. The new column will be called
Listing Issue. In the new column will be
up to 4 new options depending on the access level of your account. The new buttons will be:
Reported By Me
This will allow you to see the status of issues
that you have reported.
My violations
This will allow you to see all of the issues
that have been reported on your listings.
If you are the Participant broker for your firm
this will allow you to see all the issues that have been reported for your firm.
Both listing violations and courtesy notices
will be shown here.
My Open Violations
This will allow you to see only the issues that
are currently unresolved
My Notifications
This will allow you to see and read any of the
notifications that were sent to you.
This should list only the notifications on one
of your own listings regardless of your status in the firm.
The Rules Roundup provides a monthly accounting of RMLS rules violations and courtesy notifications. Our Data Accuracy team manages all reports of property listing errors, tracking 34 specific issues outlined in the RMLS Rules and Regulations, and is responsible for addressing subscriber questions and concerns regarding listing accuracy whether those are submitted via the “Report Issue” button on a listing, through email, or by phone. When there are increases in specific violation types, we often place notifications on RMLSweb in order to alert subscribers so that they can avoid violations.
OCTOBER HIGHLIGHTS
There are some elements of a listing, that under the right circumstances and with the proper forms, can be omitted from a listing such as Owner Name Omission, Photograph Omission, Commercial/Industrial Address Omission, and Authorization to Exclude from MLS and Public Marketing. In order to omit one of these elements for a listing it is important to upload the proper form by following the steps below:
Step 1: Open the Back Office menu at the top of RMLSweb.com
Step 2: On the menu that drops down, select Submit Excluded Listing.
Step 3: In the upper right corner select Add a PDF
Step 4: On the page that opens you will see a set of input fields. On the menu that drops down you will see the types of omissions that are possible, select the appropriate one.
Step 5: There are 2 different sets of fields depending on the form selected, three of the forms use the following fields:
The Authorization to Exclude from MLS and Public Marketing from requires additional information:
Step 5: In the upper right corner again, press the Upload PDF button and the form will be sent in to us.
That’s all there is to it. The forms can be found by following the path below and using the search bar to locate the form.
At the top of RMLSweb homepage find the dropdown menu that says Toolkit.
2. On the menu that drops down, select All Documents.
3. Type the name or document number of the document you need.
The committee did not review any cases in October 2021.
INFORMAL VIOLATIONS & COURTESY NOTICES
In October 2021, the RMLS Data Accuracy staff reviewed 29,131 listings in addition to the 399 notices sent through the “Report Issue” button on RMLSweb. Of the items reviewed, 1,193 violation notices and 1,276 courtesy notices were sent out. In addition, our team handled 359 phone calls.
Category
October
Missing Tax ID
454
Personal Promotion
126
Incorrect or Missing Information
116
Missing School
112
Incorrect Status
51
Property Condition
44
Missing Owner Name
41
Duplicate Listing
40
No Showings
39
Incorrect Property Type
33
Is Property a Condo
28
Incorrect First Photo
22
Inaccurate Lot Size
20
Address Issues
17
Listing Input in Incorrect MLS area
14
Missing Condo Unit Number
13
Conditions to Compensation
9
Partial Bathrooms 5+
7
Duplicate Listing Sold in Different Categories
3
HUD
2
City Unknown
2
The following are the courtesy notifications sent to RMLS subscribers in October 2021:
Category
October
Listing is Set to Expire
706
Listing Still Pending
357
Multiple Owner Names in First Field
181
New Listing Input Over 24 Hours
31
Questions about RMLS Rules and Regulations or the accuracy of specific listings can be directed to the RMLS Data Accuracy department at dataaccuracy@rmls.com or 503.395.1916.
